There are now three generations of employees in the workplace, and the youngest, Generation Y, requires special tactics to attract and retain. They’re apt to be very tech savvy, and they enjoy jobs that offer the latest technological tools to work with, as well as ongoing training to make the most of those tools. Also, [...]

I believe job interviews are far too important to leave them to chance or to conduct them unprepared. Over my 30+ years owning an insurance agency, I’ve made it my business to learn how to do meaningful job interviews—and formulate the kind of interview questions that will tell me what I really want to know [...]

You may be thinking that a down economy is all the motivation your employees need to do their best. Depending on your particular situation and how many people you may have already let go, that may be partly true. However, after the dust settles from any blood letting, most people will revert to their ingrained [...]

According to the Harvard Business Review, satisfied employees equal happy, satisfied customers, which in turn equal repeat, profitable business. This is the classic service-profit chain, but it bears examining in our context of employee attraction and writing effective job descriptions. We might add to the formula that satisfied employees attract more like-minded team members. Remember, [...]