It’s easy to use tough times as an excuse to slack off on employee appreciation efforts. After all, your employees should be grateful just to have a job, right? Well, sure, but you should also be grateful not to have to recruit, hire and train new employees any more than necessary, since that’s an expenditure [...]

This past week I was surfing the net looking for new interesting research pertaining to bosses, employee satisfaction and happiness.  I found just what I was looking for in a recent article in the Harvard Business Review,  written by  Daniel Golman and Richard Boyatzis, pioneers in the field of emotional intelligence.   The article titled, Social Intelligence [...]

Often times it’s the things we don’t do as employers that most   affects the level of our employees’ satisfaction. I recently was reminded of this important lesson from a dedicated Super Shuttle driver on a 40 minute drive to the airport. After exchanging pleasantries Janine began to tell me how excited she was to work [...]